Ordering, payment and cancellations

Who you buy from

Educator orders are with Dynamic 360 Ltd, which provides the Dynamic Languages service to educators. It is registered in England and Wales, company number 17539118.

How to order

• By quote: email us or book a call and tell us what you need. We send you a quote, and your finance office can raise a purchase order against it.
• By invoice: when you accept the quote, we send you an invoice from Dynamic 360 Ltd.
• Discounts and large orders are by quote: 3-year terms and groups of 3 or more schools get 10% off each, and the two combine. Orders for 500 or more students, or 10 or more schools, get a quote.

Prices and tax

Prices are on our products and prices page, per year unless we say otherwise. Your order or quote shows each price in its currency. Dynamic 360 Ltd is not registered for VAT, so no VAT is added to our prices.

Paying

• Invoices are due within 30 days of the invoice date.
• You can pay by bank transfer or by card. Each invoice links to a secure payment page run by Stripe, our payment provider.
• If you give us a purchase-order number, we put it on your invoice.

When your logins start

• Your logins start when the invoice is paid.
• If you give us a purchase-order number, they can start sooner, once our staff approve it.

Unpaid invoices

If an invoice stays unpaid, your organisation's logins pause until it is paid.

Renewal

Orders are yearly and renew automatically. We send a renewal invoice for each new year, so please give us your new purchase-order number before your renewal date.

Changing your order

You can add products during the year. Additions are charged pro rata, from the day they are added to your renewal date. Reductions take effect at renewal. Extra Belo minute packs are invoiced when you order them.

Cancelling

To stop an order renewing, email us at support@dynamiclanguages.org at least 30 days before your renewal date. We may accept later notice.

Refunds

Educator orders are yearly licences, so fees are not refundable, except if during your year we materially reduce what the service includes, cannot fix a fault you report, or stop providing the service. In those cases we refund the fees for the unused part of the year. The full rules are in the Educator Terms that come with every quote and order. For a question about a refund, email us at support@dynamiclanguages.org.

Questions

Email support@dynamiclanguages.org or book a call. You can also read how we handle your data in our privacy notice.